Support
Need a hand at the inn? We read every message.
Email: support@mindkitelabs.com. Please include your device model, iOS version, the game version (Settings) and a short description. We aim to reply within 3 working days.
Common questions
- I am stuck on a puzzle. Tap the candle for a hint from Miso the cat. Hints can be earned by playing, and nothing in the game is blocked by a timer.
- Restore my progress on a new phone. Sign in (optional, in Settings, "Save progress to your account") on both devices. Guest progress lives only on the device.
- Restore my purchase. Settings, "Restore purchases". "No ads" is restored from your Apple ID. Candles already spent are not repaid.
- Refunds. Purchases are billed by Apple. Request a refund at reportaproblem.apple.com.
- Delete my data. Settings, "Delete account" removes your account and cloud save. See the Privacy Policy for details, or email us.